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Visit the registration page and complete the requested details. Follow the on-screen instructions to finish setting up your account. Make sure the information you provide is accurate.

Check that your login details are correct and that your internet connection is working. If you have forgotten your password, use the password-reset option if available. If the issue continues, email support@nbservices.com.ng.

Use a strong, unique password and keep it private. Never share your password, PIN or one-time verification code with anyone. Avoid signing in on shared devices, and sign out when you finish.

If profile editing is available in your account, use the relevant account settings to make changes. If you cannot update a detail, contact our support team for guidance.

Open the airtime service, select the relevant network, enter the recipient's phone number and the amount, then review the details carefully before confirming the transaction.

Go to the data service, select the network and an available bundle, enter the correct phone number, and check the bundle and price before confirming.

Check your transaction history and confirm that the phone number and service details were correct. If the service has not arrived, contact support with the transaction reference, date, amount and recipient number. Do not share your password or PIN.

Completed digital top-ups may not be reversible, especially if they have already been delivered. Contact support promptly if you selected the wrong details or believe an error occurred. Any resolution depends on the transaction status and applicable service policy.

Open the electricity service, choose your distribution company and meter type, enter the requested meter details and amount, then review the information before payment. Follow any instructions shown after the transaction.

Check your transaction status and the details entered during payment. If the transaction shows as successful but you have not received a token, contact support with your transaction reference and meter details. Avoid making another payment until you have checked the first transaction's status.

Select the TV subscription service, choose the provider and package, enter the correct smart-card or decoder number, and confirm the details before paying. Check the transaction status if the subscription does not update.

Open the wallet section and review the available funding methods. Follow the instructions displayed on your account, and verify the destination and amount before completing a payment.

Review your wallet balance and transaction history, then allow time for the transaction status to update. If the balance remains unchanged, contact support with the payment reference, amount and time. Never send your card PIN, password or one-time code.

If transfers are enabled for your account, open the transfer section and follow the displayed steps. Verify the recipient details and amount carefully before confirming.

Fees and limits can depend on the service, provider and your account. Review any fee or limit shown before confirming a transaction. If the information is not displayed clearly, contact support before proceeding.

Open the transaction history section in your account, if available, to review recent activity and transaction statuses. Keep the reference for any payment you need help with.

Check the transaction status and avoid immediately repeating the payment. If the charge remains and the service was not delivered, contact support with the transaction reference, amount, date and payment method used.

Refund timing depends on the transaction, payment provider and outcome of the review. Contact support for guidance on your specific transaction. Include your reference number, but do not send passwords or PINs.

If referrals are available on your account, open the referral section to view your referral link or code and any displayed instructions. Review the current eligibility conditions before expecting a reward.

Check the referral section for available tracking information and the applicable terms. Reward availability depends on the programme's current conditions. Contact support if you need clarification.

Email support@nbservices.com.ng and describe the issue. Include the transaction reference, date, amount and relevant service details where applicable. Never include your password, PIN or one-time verification code.